Stuck in a snowy parking lot just 100-ft off highway 4, my wife called this company and described our predicament in complete detail (I heard all of it and was skeptical they could help us, so we asked again--"are you sure you can help us?") We were told they could "definitely" help us out of the snow with their large tow truck. To be fair, the driver showed up when the dispatch said he would, but he took one look at our situation and told us we were on our own. He then drove off, having offered no help whatsoever. I later found that they had charged my credit card $75 for the services rendered. Thanks for nothing, Berri Sam!! When I called to discuss a compromise, they were condescending and curt, explaining that the $75 was a bargain since they were busy that day and "had to pay for the gas to get to where we were stuck." Needless to say, I strongly recommend using another towing service in the Murphys-Bear Valley area.